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Refund policy

At Munchy Mood, customer satisfaction is at the heart of everything we do. However, due to the perishable and consumable nature of our food products, we have implemented a strict return and refund policy to maintain the highest standards of hygiene, safety, and fairness for all our customers.

✅ Return Eligibility

We accept returns under the following conditions:

  • The return request is made within 7 days of the delivery date.
  • The product must be unused, unopened, and in its original sealed packaging.

  • Returns are only accepted in cases of genuine issues, such as:

    • Incorrect item received

    • Product damaged during transit

    • Faulty or compromised packaging

Please note: We do not entertain returns based on personal taste preferences or change of mind.

📦 How to Initiate a Return

To begin the return process, please contact us through one of the following:

Provide the following information in your message:

  • Your order number
  • Clear photographs of the product (including the seal and issue)
  • A brief description of the problem

Our team will review your request and respond within 2 business days. If the return qualifies under our policy, we will provide the return address and next steps.

🚚 Return Shipping Guidelines

  • The customer is responsible for return shipping charges.
  • You may use any reliable courier service to return the product to the address shared after return approval.
  • We recommend using a trackable courier to ensure safe delivery.

💸 Refund Policy

Once the returned product is received and inspected:

  • If the return is approved, we will process a refund of 70% of the product cost.
  • Please note that original shipping and return courier charges are non-refundable.

  • Refunds will be issued within 5 business days via:

    • Bank Transfer

    • EasyPaisa / JazzCash

❌ Non-Eligible Returns

We will not accept returns under the following circumstances:

  • Used, opened, or tampered products

  • Change of mind after opening or tasting

  • Products purchased as part of sales, bundles, or promotional discounts

If you have any questions or concerns about our return process, please feel free to reach out to our support team. We're here to help ensure your experience with Munchy Mood is a happy and hassle-free one! 🥜